Ticket Response Cycle Time
Posted by Abhinav Sahgal on 13 June 2018 04:56 AM
Dear Kayako user,
Per our revised policy, it is mandatory to create a ticket for any query. Please feel free to call us at 210-530-7200 (Kraft Query) / 214-935-2636 (Heinz Query), if you DO NOT receive a response to your ticket in 3 business days.
This time of 3 business days will enable us to completely research and send accurate status on queries being raised by you at our Pay Helpdesk.
Please ensure that the ticket includes as much information as you can provide, regarding the issue being faced to enable faster resolution. For example, it will help to have the PO number, vendor number, invoice date and amount when checking on payment status of an invoice.
For help with more than 5 invoices, please do attach a list using MS Excel.
Appreciate your adherence to the points mentioned above.
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