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Posted by Meruna Banerjee on 28 June 2017 03:39 PM

Dear Kayako user,

Per our revised policy, it is mandatory to create a ticket for any query. Please feel free to call us at 210-530-7200 (Kraft Query) / 214-935-2636 (Heinz Query), if you DO NOT receive a response to your ticket in 3 business days.

This time of 3 business days will enable us to completely research and send accurate status on queries being raised by you at our Pay Helpdesk.

Please ensure that the ticket includes as much information as you can provide, regarding the issue being faced to enable faster resolution. For example, it will help to have the PO number, vendor number, invoice date and amount when checking on payment status of an invoice.

For help with more than 5 invoices, please do attach a list using MS Excel.

Appreciate your adherence to the points mentioned above.


Pay Helpdesk

Comments (1)
Hubert M. Odom
30 June 2017 06:58 PM
Reference Gevalia Kaffe billing GV160376561, dated, 06/03/2017, shipment No. 69, for 3 items totaling $28.37, paid with my Chase Bank check 522B dated 06/15/17

I understand that Gevalia will no longer accept check payment as of 09/01/17. However, my check payment for the referenced order, using the Gevalia envelope with and address of GEVALIA, HOLMPARKEN SQUARE, PO BOX 6270, DOVER, DE 19905-6270, was returned to me annotated "RETURN TO SENDER, NOT DELIVERED AS ADDRESSED, UNABLE TO FORWARD.

My efforts to resolve this problem with Gevalia have failed by telephone and by e-mail due to their closed loop system which currently does not deal effectively with a customer problems. Since either Kraft or Heinz is the parent corporation of Gevalia, I request that I be given the following relief:

1. Cancel my subscription immediately to Gevalia as I do not intend to make any payments by credit card for coffee received, and -

2. Please advise me of a current address to pay Gevalia by check for the referenced order I have received.

Gratefully, I am

Hubert M. Odom
379 Placita Baca
Rio Rico, Arizona 85648
(520) 281-8114
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